Shipping policy

1. Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates & Estimated Delivery Times

We offer worldwide shipping. Shipping charges for your order will be calculated and displayed at checkout.

 Standard Shipping (US & Europe): 5 - 10 business days

 International Shipping (Rest of World): 7 - 14 business days

Please note that delivery times are estimates and may vary due to carrier delays or customs processing times.

3. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at Vyelle.hello@gmail.com with your name and order number, and we will look into it for you.

4. Customs, Duties, and Taxes

Vyelle is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damaged Items

If you receive your order damaged, please contact us immediately at vyelle.hello@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to work towards a satisfactory solution.

6. Contact Us

If you have any further questions, please don't hesitate to contact us at Vyelle.hello@gmail.com